Discover Our Premium Services
- Q1 : Do you have a warranty for the machines?
A: We offer one year warranty for the machines and Lifelong Maintenance and technical support.
- Q2 : How long does delivery take?
A: Delivery typically takes 12-15 days, sometimes even sooner.
- Q3 : What if the machine malfunctions during operation?
A: Our professional after-sales service team is ready to assist you immediately and resolve any issues with the machine.
- Q4：What happens if the machine is damaged during shipment?
A: Don't worry, all shipments are covered by transportation insurance. If any damage occurs, we'll assist you in filing a claim with the insurance company to ensure you get your compensation.
- Q5：Do you offer training?
Yes, we provide user manuals and video training to guide you.
- Q6：Is OEM & ODM service available?
Yes, we offer OEM & ODM services, but there is a minimum order quantity (MOQ) requirement.
- Q7：Can you add my logo to the machine?
Yes, we can add your logo to both the machine shell and the software.
- Q8：How can I make a payment?
Once you're ready to place an order, our sales team will issue an invoice with our payment details. You can choose from various payment methods, including Bank transfer, Alibaba online payment, Western Union, MoneyGram, Remittly, WISE, and more.
